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Frequently Asked Questions
Order & Payment
It's easy: select your wines or gift boxes, add them to your cart, then follow the confirmation steps. You'll receive a confirmation email as soon as your order is placed.
We accept payments by credit card (American Express, CB, Visa, Mastercard), as well as via secure solutions such as Apple Pay or PayPal.
Yes, all transactions are secured via SSL protocol and our payment partners adhere to the strictest security standards.
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delivery
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Delivery is free for orders of 12 or more bottles, regardless of the amount.
Yes, you can specify a different billing address when ordering.
Send us a photo within 24 hours of receipt to contact@winesud.fr . We will get back to you with a solution as soon as possible.
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Subscription & Taste Test
Take our taste test to discover your profile. Each month, you'll receive a personalized box of 3, 6, or 12 bottles based on your tastes and budget. Take the test!
Yes, the subscription is non-binding. You can modify, suspend, or stop it with one click from your account.
Our questionnaire allows us to identify your aromatic preferences (astringency, roundness, liveliness, etc.) to offer you the wines that most closely match your tastes.
Yes, you can tell us your preferences (red, white, rosé, or a blend), as well as your budget. However, each box is designed based on current discoveries and availability. Trust us: each selection is designed to surprise you, take you on a journey, and create true tasting memories.
Yes. Subscribers benefit from 20% off the entire site, free delivery on their boxes, and access to exclusive vintages!
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Products & selection
Our wines come from carefully selected estates in France, Spain, and Italy. We work directly with winemakers and estates to guarantee unparalleled quality.
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Most of our producers work in organic or biodynamic agriculture. This information is specified on each product sheet.
Mas Michel is our sunny and accessible brand, born from our attachment to Languedoc-Roussillon. Without an appellation but never without high standards, it embodies our vision of a generous, sincere wine with no compromise on quality.
Raphaël & Sébastien offers a more upscale selection from the finest appellations: Rhône Valley, Bordeaux, Burgundy, Loire Valley, Languedoc-Roussillon, Spain, and Italy. A brand designed for discerning wine lovers looking for exceptional vintages to enjoy or give as gifts.
Store in a cool, dark place, between 12° and 16°C if possible. Avoid temperature fluctuations. For our brands, we suggest an ideal storage time, on the label on the back of the bottle.
After-sales service
Contact us by email at contact@winesud.fr . We are responsive and will find a solution within 48 hours.
You can write to us via the contact form or directly by email at contact@winesud.com
We do our best to respond within 24 to 48 hours maximum, excluding weekends and public holidays.
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